That scale has exposed issues in our platform and we've made numerous updates every day since launch to improve the customer experience. 'New Yorkers have tremendous passion for sports and the state operates on an unprecedented scale all its own.

'Our customers are of the utmost importance to us and we apologize for any inconvenience they've experienced since our launch in the Empire State,' a Caesars spokesperson said in a statement to ESPN. The company's customer-service team was unable to handle the volume of complaints and the online-chat option was eventually disabled, resulting in lapses in communication between the sportsbook and bettors looking for answers.

Bettors reported wagers on completed events not being graded and reflected in account balances in a timely manner, in addition to delays in processing withdrawals. 8, suffered multiple outages during its first two weeks operating in the state. The Caesars Sportsbook mobile app, which went live in New York on Jan. Null, New York Knicks, Brooklyn Nets, New York Islanders, New York RangersĬaesars Sportsbook came under fire from bettors and a state senator this week over issues the company has been experiencing in New York. You have reached a degraded version of because you're using an unsupported version of Internet Explorer.įor a complete experience, please upgrade or use a supported browserĬaesars Sportsbook facing criticism over issues with New York launch

Caesars sportsbook customer service ny